Question
I have a TV set that has built-in Freeview HD, but I can’t get the Freeview HD Channels
Things to check
Make sure that your TV set supports Freeview HD. Some TV sets have Freeview HD built-in, and some don’t. If a TV set says “HD Ready”, it means it doesn’t have a Freeview HD receiver built-in, and you’ll need a separate Freeview HD box
Check whether or not you are able to get Freeview HD where you live. Enter your postcode into the Freeview HD Postcode Checker
Still think you should be able to get Freeview HD?
If you are in a coverage area and have a suitable Freeview HD receiver, then there are a few more things to check:
- Your TV aerial. It needs to be of suitable quality, undamaged, and pointing at the correct transmitter
- Your aerial cabling: Poor internal cabling / lots of splitters and long cable runs can degrade your signal
If in doubt, consult a local CAI-approved TV aerial firm and get them to test your aerial and cabling.
Other things to note
A signal booster may not be the answer. If your aerial is pointing in the wrong direction, or the signal is of a low quality, a booster may not work. A booster amplifies the signal as well as the noise, so if the signal’s bad, a booster can’t clean it up
Still having no joy?
If you want HD but just can’t get a decent Freeview HD signal, it may be a case of waiting until the Digital Switchover is complete (and the power is turned up), or opting for Sky HD or Freesat HD, where the signal comes from a satellite dish and doesn’t rely on your TV aerial