On-screen TV Listings Now Working
We’ve had a couple of messages from Freeview users not getting their TV listings information over Freeview:
“On our TV Guide we can get all channels but no synopsis detailing programme on some, what do we do?” (Wendy Sivyer)
“Please can you tell me why I cannot get my tv guide on my ALBA digital recorder? If I cannot get the guide I cannot record. Is there a way around it?” (Sandra Sparkle)
Why the Guide isn’t working
The TV listings information is used to populate the EPG (Electronic Programme Guide) and the information comes in over-the-air as data with the Freeview channels.
If you’re not getting the TV guide information, it may mean that your Freeview receiver isn’t getting a signal from the service that transmits the programme information.
What to do
One of the first things to try, is rebooting the Freeview box – Disconnect the mains power for 30 seconds and reconnect the power. Leave it a while for the box to get the information
It’s also worth performing a “re-tune” – From the box on-screen menu, perform a channel scan to make sure that all of the Freeview channels are stored in the receiver correctly.
Note that the programme information can take a while to be received, so allow 10 minutes before checking to see if the programme listing data is coming in.
If you’re still getting no luck, some other thoughts:
- Are you getting all of the Freeview channels?
- Are you getting a good signal?
- Are other Freeview receivers in your house having the same problem, or is it just one box?
- Has anything changes that may have caused the problem?
Still having a problem? Add a comment below, including the make and model of receiver, and your postcode (to check Freeview coverage)
We have lost most of our channels. We have. Followed instructions on retuning, turning the BTvision box off and trying retune again all to no avail. It hasn’t recorded anything today either. There has been a signal message saying weak or no signal. We can still watch previously reorded programmes and TV on demand etc. can you help?
You need to go into set up menu. Then the change your box settings menu. Then change your tv guide menu and pick the 8 day freeview + option. I had this in my wharfdale box and it fixed it. I also had a problem before that where the channels were all over the place and not in the usual order ie bbc1.bbc2. Itv1 etc this was solved by just doing a new scan for new channels again. Hope this has helped someone.
Joe
Thanks a million. Have just followed your instructions for picking the 8 day freeview + optionand all is once again sweetness, light and recordability.
My TVonics MDR 252 box shows no information against 50% of the channels. Retuning cures for a day as turning mains on and off does. However guide deteriates over time .Changed freeviewbox but still the same problem.
From mid August 2012 we are all suffering frequent lock ups with the 3View PVR
It seems the EPG is causing the problems which were not there prior to 22 August 2012.
Sadly 3View is no more so we are on our own.
Any suggestions please?
It is changes to the “SI Data” that is causing the above problem.
Any suggestions as to what was changed in mid August to make a previously working PVR a non working PVR would be appreciated .
We all have the same problem.
Regards
Not a lot happening here but I’ll post anyway.
Had a reply from the BBC today…………
Quote:””Thanks for contacting the BBC regarding your Freeview reception.
I forwarded your correspondence to our engineers who have asked that I pass on the following:
“These changes would be in line with the D Book, with all manufacturers aware of these changes.
Normally a software download by the manufacturer would resolve these issues, but as 3View is no longer trading this will be difficult to achieve.
However,further news is available at: http://www.3viewpvr.info/pages/news.htm
It might also be useful to talk to your retailer with regard to this problem.”
(Please note we are not responsible for the content of any non-BBC websites.)
I hope this information helps to clarify the situation and I’m grateful to you for taking the time to raise your concerns with us and I’d like to assure you that we value your feedback highly.
Kind Regards
James Kelly
BBC Audience Services
http://www.bbc.co.uk/reception”
Regards
I have no TV guide on my freeview box,I have unplugged and retuned but still no joy,so I am unable to record anything.it is a dig income DG2500. The guide on my tv is ok tho?
I’m only getting \now and next\ on my freeview tv guide built in to Panasonic viera hd tv. Can’t see how to change it anywhere and re-set everything there is to reset and retune.
I have the same problem,emailed Panasonic, they only tell you to retune. I have already tried this – does not work, sent Panasonic another e.mail, awaiting reply. It would appear they have not upgraded software.
I have the same problem, it has been like it now for a few months now, I have tried retune quite a few times but still the same, have you found out what we can do ?
Hi, since about last Thursday – 7th November – my freeview box has stopped showing any synopsis and will not show anything beyond Wednesday 13th November. I have tried multi pull resets and retunes but nothing. Currently I can view/receive all channels fine but don’t think that will be the same in 36 hours – Heeeelllllp (its a Thomson dti 6300) thanks. I live in east sussex – TN22 1RY
This is an old Top Up TV box. Note that Top Up TV has now ceased, meaning that they no longer update the programme guide.
Sorry but I don’t understand this. My Thomson box has also stopped showing guide during last few days I’ve never paid for anything in Top up.
Hi Jane,
The Thomson box got it’s programme guide information from a service called Top Up TV. They are no longer on business, and no longer sending out programme guide information.
That is why the box is no longer getting programme information.
Hope that helps to explain things.
Hiya – I have the same problem as Lucy…and the same model freeview box. Do you know if someone is taking over from Topup TV to update the TV guide or does this mean we have to buy a new box?? I assume I can’t record anything if there’s no TV guide or is there a way round it? I’ve got loads on this box that I haven’t watched yet – I hope I don’t lose it all! And could do without the expense of getting a new one – grrrr!! Thanks!
HI
I wondered if you had solved the problem? my gran father has the same problem and i’d really like to fix it for him. thanks
This happened on my grans Luxor box- changing it to the 8 day freeview + option has worked a treat! Thanks very much guys!
I am having trouble with the EPG on my Freeview PVR. I set it for a series record for Coronation Street. Most times it records the second episode and not the first one. On some occasions I have checked the timer and it shows the next episode to be about a week in advance. I then have to erase and re enter the timer from the EPG, and this normally corrects it. Today I only got the second episode and tried to enter the timer for the omnibus edition on ITV2. The EPG entry for this program was missing, and after giving it ten minutes to load up the guide I abandoned it as it made no difference. If I set individual timers per episode, the timer entry sometimes disappears, hence the use of the series record. Digital TV and EPG recording should in theory make life easier. It is no good having digital quality pictures if you can’t get your programme to record.
Bring back the old analogue video recorders. I didn’t miss an episode once.
I am only able to get the current day Freeview EPG listings on my new Sony KDL-40W705C and they are sometimes patchy. I have performed a factory & retune, also a power reset, no difference.
My Panasonic HD recorder gets all the EPG information well. I am wondering if the fault lies with the tv, aerial or transmission.
YO31 1DU
Our tv now has empty boxes as the TV guide. It seems to have gradually got worse over a long period. Tried everything but no luck. Our ither tv of the same Panssonic make had full listings.
have Panasonic tv with built in freeview going through channel guide it reverts back to the channel i was last on (happens on about 10 channels) sometimes goes to channel 9 ??????
How can it download many TERABYTES of programmes CONSTANTLY, yet can’t download a couple of BYTES worth of text for the information?
Your comment is STILL awaiting moderation, 5 years later.
I bought a Sony KDL40W-705c 4 months ago as my main tv and also have a KDL32W (bought 2 years ago.) The EPG is fine on the 32W. However, it has suddenly vanished from the 40W. I have tried everything from restore factory settings, retune auto and manual. Leaving on standby all night. It is sending me mad. Most of the apps that were originally there on the first set-up have also vanished, including I Player You Tube and others (Thank God for the BBC Red Button). Wish I hadn’t bought this new Sony now. Somethings changed.Any suggestions
Hi before the switch over I could get the Chanel listings and be able to record now I can’t get the Chanel listings tried every thing to sort it out with no joy.
Make:digihome
Model:DG250DTRA08
All my programme guide lists is the radio – no TV so can’t record. The TV set (from the same socket) lists the full TV programmes so it’s obviously a problem with the PVR.
I have the same problem and can only get the radio lists. This started yesterday
Look for a setting within your programme guide called ‘Filter’, or something similar. This allows you to display TV, radio or text channels only within the guide. Ensure this is set to ‘All’.
Got a Sony rdrhdx890 and a Sony rdrhxd970 both of these now loose all channels. Rescan all channels restored then they do not record and all channels lost again. Tried reboots what is causing this as it seems a bad peg update has corrupted both machines.
i have an ace tv all the channels are fine but i get no information on the guide i have retuned tv still nothing everything is good apart from this
i can,t get programme numbers 08 and 74 thats London Live and True Christmas can you help
I have sharpe free view recorder box and my to quide won’t show have tried everything! Please help x
I have a Bush NTU250DTR, has worked without problems for 5 years – then in December (2016) it did an update unprompted by me (first time that’s ever happened) and since then the EPG has disappeared. I can still watch all channels fine, and can pause live TV, but I can’t record anything as that requires the tv Guide to be populated. I’ve tried doing a reboot, I’ve tried retuning, but nothing gets the EPG back. Anyone know of a cure???
In case anyone had the same problem as me, I got the solution on another forum – just needed to go into SetUp and change the EPG choice from 14 days to 8 days. Magic!
I used the tv answers site to investigate why a programme had not been listed on my on-screen EPG. This site answered my query and the programme i was interested in now appears on the EPG. Thank you so much for your help! Richard in norwich, 07/01/2017.
I have literally hundreds of channels all visible without problem, however I have never been able to see a guide for what’s coming up! My Sky box never has such problems
Thursday, February 16, 2017
Why isn’t our Guide on our television working? It was working on Sunday. Are you doing some maintenance work on this? Please advise as to how to remedy the problem. We have TiVo and we use the Guide daily. My husband is 80 and has no knowledge of how to remedy the problem as he doesn’t use electronics with the exception of the remote and that’s only for changing the Channels.
Thank you for your time and attention to this. It is much appreciated it.
I HAVE NO DIGI BOX MY TV WAS FREEVIEW READY . NOW i AM HARDLY EVER RECEIVING THE FREEVIEW GUIDE IT JUST SHOWS NO INFORMATION. AND I AM GETTING FRUSTRATED. HELP
I am having the same problem as Nancy above. For the past few days I can only see the listings for that day. I cant see ahead to enable me to record.
Panasonic Viera plasma tv with freeview
I had the same problem with my Panasonic TV and found I had to update the firmware. All is working again. I found what I needed at this link.
http://av.jpn.support.panasonic.com/support/global/cs/tv/download/fw/index.html
Why can’t I see all of the channels when I try to record programmes at the end of my seven day guide.
I have a new LG 43uhd603. It’s been working fine for a few days. Suddenly there is no info whatsoever in the program guide.
I am receiving it seems all the channels. I’ve done an auto-tune. Still not a single letter or number in the guide. anybody have a clue please.
I have no listings of programmes on my freeview to. I have gone through all the processes that are mentioned. I have a Panasonic viesta, my post code is ML11 9SJ.
I keep losing the epg guide and I have turned off and left then re-booted and re-scanned and the guide does come in eventually but doesn’t stay. Should I reset to factory settings but don’t want to lose what’s recorded in my media file ?
User manual reads
RT190-320 T2 HD UK
RT190-500 T2 HD UK
MAKE IS SAGEMCOM
My postcode is PO12 1RE
This lack of a response from Freesat is unacceptable. I’ve been watching ‘Freesat’ for ten or more years without any problem with the EPG. I use a computer with a satellite card in it via Microsoft Media Centrer and it has always worked perfectly – until recently. I also have a TV terrestrial card (for normal ariel) in it, so that I can watch either and record off the other, the EPG on that still works perfectly.
SOMETHING HAS BEEN CHANGED. WHY CAN’T WE GET A STRAIGHT ANSWER ABOUT WHAT IT IS AND HOW TO FIX IT? THEY HAVE NO RIGHT TO BRAG ABOUT WHAT A WONDERFUL FREE SERVICE THIS IS UNTIL THEY ADDRESS THIS ISSUE.
I have no programme guide for BBC 1 Wales, BBC2, Itv and a few other channels. I’ve tried every retune according to my Smart TV, freesat info and my TV manual. No change. When the missing programme info is selective, I don’t know what else to do.
The channels are working fine on my Samsung Smart TV, but the freeview TV Guide is missing itself and when I wanted to go to the TV guide, it instead displays “No Information” box. What the heck?
I have a sagem freeview recorder box with a large number of stallions stating no date available for this channel. Also I have problems trying to set the reorder to record a complete series so have to set a program each week with although it can be done is a bit of a pain especially when holiday time comes and I wish to record programs while away. Should I reset to factory settings and if so will it lose all existing recorded programs
For those suffering incomplete / missing program guide data, I’ve been told that there has been a recent change in either the structure of the guide and / or in how the guide is transmitted as part of the Freeview signal and that this may be the cause of such problems (especially in older equipment). It’s unclear at the moment whether this problem is fixable. On my TV all I’m getting is the current & next program on every channel.
I switched on my Panasonic PVR this morning and went through the retune process in response to the message ‘New programmes available’ and then selected the EPG, provided by Freeview. This came up OK but with various channel logos overprinted on it in white, each about threequarters of the screen height, making the guide completely unreadable. It changes when you select each channel.
My Freeview Plus guide only has Now and Next program listing now.
It vanished recently.
I have talked to Panasonic. Tried various things with them.
Shipping Condition
Cold Retune
Software reversal using SD card
Nothing improved it.
Panasonic says Freeview have changed the transmission of Guide.
I contacted Freeview they say Panasonic are incorrect and transmission of guide remains the same.
Freeview says they are only getting reports that only Panasonic TVs are having the issue.
Panasonic told me that some Panasonic TV`s between 2010 1nd 2013 may be affected.
Panasonic say that as long as your TV works there is no issue.
What’s happening with Panasonic freeview EPG. It is terrible. MY Panasonic TV doesn’t show any programs after an hour past current transmission. On my Panasonic Recorder I cannot pre-set to record programs as they are missing. If you wait a long time parts of a channel start to slowly build. It was never like this before.
I am really fed up with the Freeview guide losing all information every time I re-tune my LG television.
The information returns but is patchy and some channels remain blank.
Me too, same problem on new LG
i have just bought a goodmans freeview & digi tv recorder, I already have an identical one, the itv channels show as no information in the programme guide so I can’t select them to record, you can watch the channels though, but the idea is I want to record. My other box works perfectly and all channels show so I know the aerial is ok. Any ideas anyone.
Having the exact same problem as Neil above with my Panasonic Viera TV guide. TV bought in 2010. Was working perfectly (guide one week ahead) until a week ago, but now only showing Now and Next programmes, for most but not all channels. No other problems with TV. Not sure if there is any connection but had a lot of ‘new channels found’ messages in the past few weeks, which I accepted! If anyone has a solution, it would be great!
Im the same Panasonic Viera Freeview Plus+Guide only shows two programmes ahead,Since the freeview change over so it has to be something Freeview has done, not acceptable please correct or show me how to correct …… Freeview.co
Im having the exact same problem with my Panasonic GT30B, bought brand new in 2012.
I also have a 2007 Sony 32S2010, a 2010 Sony 40ex503, and a similar age TVonics PVR which all decode the EPG data correct and fully populate the EPG for the next 7 days.
Been in touch with Panasonic and this is the reply –
Thank you for your e-mail.
In regards to your query I would kindly inform you that the EPG data has increased over the years and the built in tuner of the television is not capable to decode all the information that it is receiving at once.
Regretably, this is a hardware limitation, due to the age of the unit and there aren’t any other troubleshooting steps.
I trust that the above information will be of assistance to you. However, of course, if you should have any further queries, please do not hesitate to contact us.
Kind Regards,
Rose
Customer Service Team
Panasonic UK
Since last week for several channels on my 2012 Panasonic TX-P50G20BA plasma tv in London I see “No programme information available!” when pressing the info button and scrolling through the channels.
Pressing ‘Guide’ I can see some further information being populated before my eyes and one can scroll through the guide to retrieve more. That information then also appears from the info button however is not retained for long.
Just sharing as a partial but far from great workaround in case that works for others.
Gichow dot com
All im getting is “now and next” epg data regardless of whatever channel im tuned into.
Seems as though this afflicts only Panasonic TVs.
Same here just now and next for my Panasonic Viera TX-P50G20BA plasma tv (and for some channels only after having first gone into Guide and waited some seconds)
Menu, System menu, System information, Software version: 2714-10300
Menu, Settings, Other Settings, Guide Plus+ Settings, System information, Guide Plus version: 1.05
Panasonic – is there no software update to fix this..did you not design your TVs to work properly for 6 years?
Gichow.com
I have four Panasonic TV’s all about same age 7 to 10 years. Three work fine. The youngest does not populate it’s EPG. Feeling let down by Panasonic. Very disappointed.
These issues are now getting worse.
I have gone through all the system resets on my Panasonic LED TV with Freeview inbuilt.
Has anyone gained info regarding their Freeview signal strength???
COME ON PANASONIC.
Try checking your firmware – my TV reckoned its firmware version was upto date when it checked, however there was a later version shown on Panasonic website, I downloaded and installed that from an SD card – all now ok.
Panasonic also. It very slowly page by page gives now and next but nothing else.