On-screen TV Listings Now Working
We’ve had a couple of messages from Freeview users not getting their TV listings information over Freeview:
“On our TV Guide we can get all channels but no synopsis detailing programme on some, what do we do?” (Wendy Sivyer)
“Please can you tell me why I cannot get my tv guide on my ALBA digital recorder? If I cannot get the guide I cannot record. Is there a way around it?” (Sandra Sparkle)
Why the Guide isn’t working
The TV listings information is used to populate the EPG (Electronic Programme Guide) and the information comes in over-the-air as data with the Freeview channels.
If you’re not getting the TV guide information, it may mean that your Freeview receiver isn’t getting a signal from the service that transmits the programme information.
What to do
One of the first things to try, is rebooting the Freeview box – Disconnect the mains power for 30 seconds and reconnect the power. Leave it a while for the box to get the information
It’s also worth performing a “re-tune” – From the box on-screen menu, perform a channel scan to make sure that all of the Freeview channels are stored in the receiver correctly.
Note that the programme information can take a while to be received, so allow 10 minutes before checking to see if the programme listing data is coming in.
If you’re still getting no luck, some other thoughts:
- Are you getting all of the Freeview channels?
- Are you getting a good signal?
- Are other Freeview receivers in your house having the same problem, or is it just one box?
- Has anything changes that may have caused the problem?
Still having a problem? Add a comment below, including the make and model of receiver, and your postcode (to check Freeview coverage)
Always says no information on the guide but it’s still better than TalkTalk tv
Had no TV guide for 7 days, tried retuning and resetting my TV 3 times.
The guide on both our TVs slowed in early summer and will only show the current and next programme when they do appear. Both sets (one Sony one Panasonic) are on the same aerial system and all the channels are actually there. Both sets are Freeview sets, i.e. no ‘box’. Both have been retuned from scratch.
So many problems but no answers! My new Sony Bravia Freeview Guide mainly shows Informatipn not available. Which means that I can’t use the backtracking function. Tried retuning several times.
The title list on my freeview shows no disc when I want to view films already recorded. All the TV channels work fine. Any ideas please
I had this on my Humax Freeview recorder – turns out that the internal hard disc was bust – Cheapest option was to buy a new (reconditioned) box from Humax Direct
On my EPG all the programme names have been replaced by random letters, numbers and symbols. have turned on and off, rescanned but nothing helps. I did improve for a few hours then it got worse. Any advice??
I have exactly the same problem as Jayne Dafforn ie have lost all the programme names, replaced by hieroglyphics. This has happened on both my Humax recorders following a planned electricity turn off of 6 hours for overhead cables to be replaced. Coincidence? I can still record if I know the programme time and also play. Have also tried turning off/on and resetting but no luck. Any ideas?
I only have radio listings on my Panasonic Vista L32E6B. I’ve switched off and on and returned but still no full list. Can you help?
My Digihome television will not pick up channel 50 for True Movies
Returned 3 times still no epg but have all channels .
Brand new Hitachi smart tv .
New digital aerial .
Only happening on this tv.
freeview tv guide on my computer has missing tv channels[tv epg rubbish so been using freeview tv guideon computer but channels go missing on regular basis]advise telno 0345 505050 are clueless when asked them for help and very rude]no engineering work in my area.can anyone tell me what the problem is?its not my computer as my employers computer is having same problem.
We are also having the same problem on our free view guide. We get up till 7am on Saturday and then nothing untilSunday and it’s the same on the TV guide. We’re in Berkshire.we’ve re booted and re tuned. Wiggled all our wires and losing the will to live. Any ideas anyone?
My biggest beef is incorrect info/series-no’s etc – for example an episode of ‘CSI Miami’ was given as ‘Season 5 Episode 25’ when it was really ‘Season 7 Episode 5’ !?. Who do you write to for a complaint ?
Panasonic couple of months old lost all guide information. Tried rebooting and lost all tv channels. Recommended tv fromCurrys salesman
New JVC Freeview Play tv suddenly lost all info on TV Guide. All channels working and it says internet is connected. Any ideas please
New Panasonic with no initial problems but three weeks old and all epg info missing.
Switched off at mains, waited a few minutes and switched back on …all epg info now showing.
Technology is a wonderful thing …..
I’ve got a free view TV no box, on the TV guide no I’mformation I’ve re tuned I’ve turned TV off at the wall, checked the cables plus the TV keeps going black and saying no signal
For some time now my Humax 5000T has been showing “no prog info” – even for ITV and Channel 4 & 5! I’ve found that at 5 or even 6pm there are no details shown for programmes due to start at 8pm that evening. Seven day (future) EPG – i don’t think so!
I have read lots of the proposed solutions (across a number of platforms) and one thing strikes me: they all have one common factor, i.e. the people who enter the EPG data. Could it possibly be that they’ve gone lazy and are not doing it until the very last minute?
Human PVR 4000 lost a lot of channels on the TV guide now getting “no programme information” Tried all sorts of resets without avail. Who transmits this info and are they at fault or is it the recorder,Ariel or who?
why doesn’t channel 7 show up on your guide but i am receiving it showing ‘that’s 70’s’ at 8 – 9pm on sunday 27-09 2020 ?
My Freeview box is integrated into my Panasonic TV TX43FX55B. The guide works erratically – sometimes OK, sometimes not – I think it may be weather dependent. It seems to have got worse since there was some reorganising of channels some months ago. I have tried turning TV on and off, and retuning it but it doesn’t seem to help. My aerial has an amplifier and is very exposed to severe weather as we are right on the West Coast in Morecambe Bay. The aerial is more than 15 years old (we bought the house 15 years ago and have never touched the aerial). My guess is some kind of signal problem from the ageing aerial/amplifier. In very bad weather the TV pictures break up as well.
You might be right Stephen? Our aerial is over 10 yrs old and has an amplifier in the attic as natural signal is weak. We miss about 20% of channels shown on the tv guide. Different channels missing from day to day. Tried retuning etc, did nothing. I might phone the tv makers for advice as the Freeview is inbuilt. Youre not alone mate.lol.
In my TV Guide I get all channels, but no synopsis detailing programme info on some, why? Humax FVP-5000T
There are no programme listings prior to yesterday (Thursday) on our TV guide . Simply stated no info availble
epg does not seem to be updating on my sagem DTR 64160T . Is there a chance that updates he been discontinued for this model.
epg does not seem to be updating on my sagem DTR 64160T . Is there a chance that updates he been discontinued for this model.postcode ne108jf
No Freeview box; have performed a re-tune and waited more than 10 minutes; Panasonic 32fs500 tv; WR14 1FU
Bought a new TV last week with freeview play, Amazon tv, Netflix etc. Freeview play is absolutely garbage. So slow, no TV guide information. Tried retuning several times. WiFi strength very good… absolutely no idea now! Wish I’d kept the old one!!!
My tv guide usually let me see programs 7 days a head and now I e had to look at my phone to find out if motelbona is on Rachel
Not receiving TV guide on my Bush B500DTR freeview Box
The Freeview TV guide on my Panasonic TX-42B6B now shows only Now and Next programs instead of the 7 day program guide. This has happened in the last two weeks. Despite having reset the TV to shipping condition, done an auto channel tune, and checked that the software is up to date, tried a total power off and on etc I have not managed to restore the guide to its former self. Any ideas?
Panasonic do not seem to have a solution to the problem
Hi. Can receive all Freeview channels, I’ve done a channel search but still can’t get the information on the TV Guide , channel number itself
Sorry meant to add…….TV is a Blaupunkt
My postcode is DL8 2TP
My TV guide isnt showing all programs other than an hour ahead
My tv won’t show programmes on guide other than an hour ahead
We are not getting EPG info for next Friday channel 5 evening.
All Freeview receivers in our house have the same problem.
LG 26LH2000
LG 42LN575V
Humax HDR-2000T
All have been depowered and retuned.
My tv guide on my tv keeps losing information? I keep having to use the 1st time installation to get them all back. But then after a few days it happens again? What’s the solution?
BBC1 does not appear on my guide so cannot set to record programmes from this channel. All else OK
I cannot receive the freeview guide to programmes. When I press guide the screen goes black.
I have a Panasonic freeview box model no DMR-PWT520
I have tried rebooting and channel retune.
Any thoughts
Talktalk 4K full fibre box. Tv guide channels start at number 7 so missing BBC 1 BBC2 ITV 1 CH 4 CH 5 ITV 2
Talktalk 4K full fibre box
Postcode S2 3EH
Tv guide starts at number 7 so missing BBC1 BBC2 ITV1 CH4 CH5 ITV2
Hisense 55 Inch 55A63HTUK
Postcode: DN34 4QW
EPG works for all channels but 90% of the time says no information for ITV, Software has been updated and channel list refreshed, Signal strength is good and all channels work fine.
When did itv3 go to not back till 4am
Yesterday it was working normal so u could watch
it an hour later all day
I have retuned all the channels on my Toshiba but still no programme titles on any channel
Have checked signal, internet connection, re booted reciever, searched channels on manual, and configured lan, and still no program information. I am seriously considering using my p.c. and ditching the tv, as there are too many repeats and a lot of other rubbish dumped on us !
why put a blue strip at the bottom about site terms, that convenientlyl covers the reply box ?????
I have good info. download for all BBC channels but very poor on most of the others. Why?
A lot of the channels on the guide are showing ‘no programme information’. BBC 1 is working, BBC 1 HD is showing a couple of programmes, but nothing after that. Channel 4 is showing a couple of programmes, but nothing after that. Very frustrating as we want to record something on channel 4 while we are away.
No programme info coming up after 5.30pm, newly installed today! Tried all of the above
Humax RM-LO8
Guide always showing no information available,on majority of channels ?
No Programme guide for GREAT tv (Freeview 50). It just stopped on Friday 03/05/2024. HELp please